Frequent Questions

Below are just a few frequently asked questions. If you require immediate health attention please call 911.

What do I need to bring with me on my first appointment?

On your first appointment, please make sure to review, print and bring the following documents with you on your appointment; Complete Patient Form Packet. In addition, make sure you have your insurance cards, photo id and all bottles of current prescriptions and supplements.

What do I bring with me on subsequent appointments?

Make sure you have your insurance cards, photo id and all bottles of current prescriptions and supplements.

What if I need to cancel an appointment?

We understand that your appointment may need to change. Advance notice, preferably 24 to 48 hours is required to reschedule your appointment. Failure to notify our office may result in a surcharge.

What if I need a prescription re-filled?

Please call your pharmacy first as they send a fax request with all the pertinent information. Refills are authorized 24-48 hours after receiving the request. For chronically used medications, most pharmacies will dispense an emergency supply of 3 days.

We do not call in mail order prescriptions as we have found they often get lost

For those whose pharmacies do not fax, please call our prescription refill line at (386) 423-2550, option 2. You may check at your pharmacy or come to pick up your mail-order prescriptions in 48 hours.

What if I have an emergency after office hours?

If you need immediate attention please call 911. If not, you may call our answering service at (386) 423-2550 and they will notify the on-call physician.

What types of insurance and payments are accepted?

Please call your insurance company to verity our office is covered before scheduling an appointment. In addition, please review our Financial Policy for complete information.

Please call (386) 423-2550 to find out more about Herdel Internal Medicine and to schedule an appointment.


Office Hours

  • Monday – 7:30am to 5:30pm
  • Tuesday – 7:30am to 5:30pm
  • Wednesday – 7:30am to 12:30pm
  • Thursday – 7:30am to 5:30pm
  • Friday – 7:30am to 5:30pm

Call to schedule an appointment:
(386) 423-2550

* Calls received after 3pm will be taken by our answering service on Monday, Tuesday, Thursday, Friday and 11am on Wednesday.

Our Location

Our office is conveniently located in New Smyrna Beach, Florida just half a mile west of the Florida Hospital New Smyrna.

Click here for a map or driving directions to our office.

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